Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

If you have any issues with your order - please contact us via e-mail (info@chakraconscious.com) prior to filing a chargeback or dispute on PayPal.

We provide a 30 day money back guarantee if your item is defective or if your order has exceeded an estimated delivery time.

If a chargeback or refund is lodged, we lose control and the ability to settle your funds upon request, as the dispute is taken to the merchant or the bank for resolution, and we are no longer responsible for the timeframe of the processing.

To complete your return, we require a receipt or proof of purchase.
These include but are not limited to:
  • Order confirmation e-mail
  • Order number (e.g. SN#####)
  • Your designated e-mail corresponding to the purchase of the order

Please do not send your purchase back, just enquire with us for a refund. 

There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refund Policy (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

PayPal refunds may occur immediately. Non PayPal transactions may take 2-3 business days to process.

We do not provide refunds for change of mind, incorrect addresses or wrong sizing due to misreading or misunderstanding of information provided.

We do not offer refunds for 'free' promotional items as shipping and insurance will have already been paid for.

We will offer refunds in cases where we are at fault such as:

  • The item is lost in the mail and does not arrive in the time frame outlined
  • The item is broken on arrival (please provide photographs via email)  

Non-returnable items:

  • Gift cards
  • Downloadable software products
  • Health and personal care items
  • Products promoted as 'FREE'

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@chakraconscious.com 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@chakraconscious.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

For other enquiries please e-mail our Customer Service Support at info@chakraconscious.com